Accessibility
Website accessibility
At Moja we want to make sure the experience on our website is positive for everyone. On our website, you can:
- Zoom in on web pages. To do this on Windows, press Ctrl and +. On Mac, you’ll need to press command and +.
- Use your preferred screen reader to navigate pages.
- Have the images described to you through our alt text
Are we missing something?
If we can improve our website, please let us know by sending us a message:
Browser settings, updates and links
We try to use clear fonts on our website, but we understand this still might not meet everyone's needs. Want to make the text bigger? You can do this by changing the settings in your browser.
Here are links to instructions for popular web browsers to help you customise your settings:
Contact us
Please send us a message through our contact form.
Alternative document formats and how to request
If you’re blind, have a visual impairment or are partially sighted, we can provide any Moja docs in:
Don't worry - there's no charge for this.
Let us know if you'd like docs in a different format. We'll get those sent to you in the next 14 days - simple!
To help you talk with us, we can take calls through Relay, previously known as Typetalk.
Hearing and speech difficulties
If you’re deaf, have a hearing impairment, or difficulty with your speech, there are a few ways you can connect with us. Our customers can use text and sign language interpreting services through Relay UK and Convo Now.
Using Relay UK Service
This service connects you with a Relay UK call assistant. They’ll talk to us on your behalf by passing on your textphone or smartphone messages.
Then, they’ll text you back with our reply.
The Relay UK service is free to use and all their call assistants are bound to keep any information you share by text private and confidential.
To use the Relay UK with a textphone, just enter 18001 before the number you’re calling. Or with a smartphone, download the Relay UK app. There’s no need to enter 18001 if you’re using a smartphone you've already linked to Relay UK.
For more info on getting set up with the Relay UK service, visit the Relay UK website or download their app. The Relay UK app is available from the App store or you can use the links below:
Using Convo Now BSL interpreting service
Convo Now app
We’re working with online BSL interpreting service, Convo Now. With the Convo Now website or app, BSL users can communicate with anyone, at any time, through a qualified BSL Interpreter.
How to access Convo Now
You can access Convo Now with their app or a web browser. Simply visit Convo Now for more information.
Disability support
There's assistance available through Government benefits and financial support schemes if you're disabled or have a health condition.
When you’re making a claim with Moja, please let us know of any support needed. An example of this may be if you require a non-standard courtesy car, when making a claim against your car insurance policy.
Send us a message to let us know how we can support you.
Ability Net
Simple ‘how-to’ guides
‘My computer my way’ is AbilityNet’s directory of helpful guides to adapt your devices to your needs. From changing font sizes to creating keyboard shortcuts, AbilityNet’s guides are here to help.