Make a claim
Make your claim the Moja way - in our 24/7, super-easy claim portal.
No hassle and no call queues - simple!
I need help at the roadside
Have you been involved in an accident or do you require breakdown support?
Roadside assistance
Give us a call and we’ll help you every step of the way:
We're available 24/7.
Quick heads up - this number can only be used to contact us about a claim. For all other questions, head to our Help Hub. If you need to make a change, you can do this in your MyMoja account
Breakdown assistance
Call us on:
We're available 24/7.
AXA Assistance (UK) Limited operates the 24-hour motoring assistance helpline.
What type of claim is it?
Broken glass
To make a claim for repair or replacement of chipped, cracked or broken glass:
Please check your documents for details of your coverage. If you purchased Moja Essentials you do not have Windscreen Cover.
Road traffic accident
We're sorry to hear about what's happened – let's help to get you back on track.
Making a Moja claim is call queue-free and hassle-free!
To get started, log in to MyMoja, then head to the ‘Claims’ section - you’ll then see the option to log a new claim.
Don't worry – if we need to chat, we'll let you know how to get in touch.
Storm or flood damage
We're sorry to hear about what's happened – let's help to get you back on track.
Making a Moja claim is call queue-free and hassle-free!
To get started, log in to MyMoja, then head to the ‘Claims’ section - you’ll then see the option to log a new claim.
Don't worry – if we need to chat, we'll let you know how to get in touch.
Malicious damage or theft
We're sorry to hear about what's happened – let's help to get you back on track.
Making a Moja claim is call queue-free and hassle-free!
To get started, log in to MyMoja, then head to the ‘Claims’ section - you’ll then see the option to log a new claim.
Don't worry – if we need to chat, we'll let you know how to get in touch.
Lost or stolen keys
We're sorry to hear about what's happened – let's get you some new keys, stat!
Making a Moja claim is call queue-free and hassle-free.
To get started, log in to MyMoja, then head to the ‘Claims’ section - you’ll then see the option to log a new claim.
Don't worry – if we need to chat, we'll let you know how to get in touch.
Wrong fuel
Has your tank guzzled the wrong fuel? Let’s help to get you back on the road.
Making a Moja claim is call queue-free and hassle-free!
To get started, log in to MyMoja, then head to the ‘Claims’ section - you’ll then see the option to log a new claim.
Don't worry – if we need to chat, we'll let you know how to get in touch.
Something else
Sounds like we need to have a quick chat about your claim, so that we can fully understand what’s happened and get you back on the road sooner.
Please call us on
If you’re making a new claim, you can call us 24/7.
- If you call us outside of our usual hours (Monday to Friday, between 9am and 5pm), we have a dedicated team available to register a new claim with you and discuss the next steps. They can also arrange emergency recovery of the car, but only if it's undriveable.
- Just to let you know, they won't be able to help with any questions related to an existing claim. For help with that, please contact us during our usual hours.
- Once your new claim has been registered, we'll give you progress updates as and when they happen. You can also track the status of your claim in your online account.
- This number can only be used to contact us about a claim. For all other questions, head to our Help Hub.