Additional support
We want you to be able to use our website freely and get the support you need with your policy.
If you’d like our help to make your experience a little easier – or are going through a difficult life event - we’re here for you. Telling us about your accessibility need or a change in circumstances won’t affect your premiums, but it will allow us to make sure your experience with Moja is as easy as possible.
Take a look at the options below for information on how we can support you.
Accessibility
If you’ve got access needs, a disability, a health condition or an impairment, check out our resources. They’re designed to improve your experience with Moja.
Loss of a friend or loved one
We’ll support you through your bereavement by making getting in touch with us as easy as possible.
Money worries
Although it’s important to keep up with your payments, we know life can get in the way. Moja are here to support you as best we can through your financial difficulties.
Alternative contacts
Want someone else to talk to us on your behalf? You can pick someone you trust to help with your policy. Let us know who they are - our guide will show you how.
Mental health
Mental health struggles can affect all of us. If your mental health is impacting your daily life, we have some resources that can help. .
Help Hub
Got questions about your policy, MyMoja account, or payments? Our Help Hub has the answers.
LOOKING TO CONTACT US
Our phone lines are for claims only, but we know everyone needs a little help sometimes. If you need to get in touch, just drop us a message and we’ll aim to get back to you within the next working day.